Frequently Asked Questions
When will my order ship?
Orders are processed within 2–5 business days (Mon–Fri). Once shipped, you’ll receive a confirmation email with a tracking number.
How can I track my order?
After your order is shipped, you’ll receive a tracking link via email. You can also track your order anytime on our “Track My Order” page.
Do you ship internationally?
Yes, we ship worldwide. International orders usually arrive within 10–20 business days after processing.
Do you offer free shipping?
Yes! We offer free U.S. shipping. For international customers, shipping is just $5 to the UK and $10 to other countries.
Can I cancel or change my order?
We process orders quickly, so please email support@craftedlooks.com as soon as possible after placing your order to request a change or cancellation.
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition with tags and packaging. Contact us at support@craftedlooks.com to begin a return.
How do I choose the right size?
Check the size chart on each product page. If you're unsure, feel free to message us — we’re happy to help!
How do I leave a note with my order?
You can leave a note in the “Order Notes” section at checkout for any special instructions or requests.
What if I receive a wrong or damaged item?
We sincerely apologize! Please contact support@craftedlooks.com immediately with a photo of the item. We’ll take care of it right away.
Do you offer gift packaging?
Some of our production vendors offer gift packaging. If you're interested, leave a note at checkout or email us — we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay — all handled securely through Shopify Payments.
What happens if a product is out of stock?
We restock popular items regularly. Follow us on social media to stay updated on restocks of trending products and new product drops.
Is my personal information safe?
Absolutely. Our website is secured with industry-standard SSL encryption. We never share or sell your data — your privacy is our priority.