Refund policy

 

We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• In the same condition you received it
• Unworn or unused
• With original tags and packaging
• Accompanied by proof of purchase

 

To initiate a return, please email us at support@craftedlooks.com. Our customer support team will provide the return address and instructions.
Note: Return shipping costs are the responsibility of the customer. Items sent back without prior approval will not be accepted.

 

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us immediately at support@craftedlooks.com. We’ll resolve the issue promptly.

 

Exchanges
We accept exchanges within 30 days of delivery.
Simply send the item back to us — once received, we’ll ship your replacement.
Exchanges are available for size issues, color problems, defects, or quality dissatisfaction.

 

Refunds
Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or card issuer may take additional time to process and post the refund.

If it’s been more than 10 business days since your refund was approved and you haven’t received it, please reach out to us.

 

Contact Information

Business Name:
Crafted Looks – craftedlooks.com

Address:
11 Holly Street, Middlesbrough, North Yorkshire TS1 3ED, United Kingdom

Email:
support@craftedlooks.com

Phone:
+1 754-279-2601

Response Time:
We aim to respond to all inquiries within 24 hours