Privacy policy

 

Last Updated: July 2, 2025

This Privacy Policy describes how Crafted Looks (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.

• Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to fulfill your orders.

• When you visit our Site, open or click on emails, or interact with advertisements, we or third-party services may automatically collect information using online tracking technologies.

Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies.

How We Use Your Personal Information

• Providing Products and Services: To process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, and enable product reviews.

• Marketing and Advertising: To send promotional communications and to tailor advertising on our Site and third-party sites.

• Security and Fraud Prevention: To detect and prevent fraud, illegal activities, or misuse of the Services. You are responsible for maintaining the confidentiality of your account credentials.

• Customer Support: To provide support and improve our Services.

Cookies

We use Cookies to enhance your experience, perform analytics, and personalize content. For specific information on Shopify-related Cookies, see: https://www.shopify.com/legal/cookies.

You may disable Cookies via browser settings, but doing so may impact your experience or the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

• Vendors and service providers who perform functions on our behalf (e.g., payment processing, data analytics, customer support, shipping).

• Business and marketing partners, including Shopify, for advertising purposes.

• Third parties as directed or consented by you, such as in social media integrations.

• Affiliates within our corporate group.

• Parties involved in a business transaction, legal compliance, or in defense of our rights.

Categories of Disclosed Information:

• Identifiers (e.g., name, contact details, account info)

• Commercial information (e.g., purchase history)

• Internet or network activity (e.g., IP address, browsing behavior)

Categories of Recipients:

• Service providers and vendors

• Business and marketing partners

• Corporate affiliates

We do not use or disclose sensitive personal information for inferring characteristics.

Selling or Sharing Personal Information

We have shared or sold (as defined under applicable law) personal information for advertising and marketing purposes over the past 12 months.

Categories of Shared or Sold Information:

• Identifiers (e.g., name, contact details)

• Commercial information (e.g., order history)

• Network activity (e.g., cookies, usage data)

Recipients:

• Business and marketing partners

User Generated Content

Any content you post publicly on the Services, including product reviews, may be visible to others. We are not responsible for the privacy or security of information you make publicly available.

Third Party Websites and Links

Our Site may link to third-party websites. Please review their privacy policies before sharing personal information. We are not responsible for third-party sites or their practices.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from children under 16. If you are a parent or guardian and believe your child has provided us with information, contact us to request its deletion.

Security and Retention of Your Information

We use commercially reasonable security measures but cannot guarantee absolute security. Avoid transmitting sensitive information through unsecure channels.

 

Contact Information

Business Name:
Crafted Looks – craftedlooks.com

Address:
11 Holly Street, Middlesbrough, North Yorkshire TS1 3ED, United Kingdom

Email:
support@craftedlooks.com

Phone:
+1 754-279-2601

Response Time:
We aim to respond to all inquiries within 24 hours